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Email2Case

  1. Select Setup>App Setup>Customize>Cases>Email-to-Case
  2. You will be taken to a page entitled “Introducing Email-to-Case, where you should select the Continue button.
  3. You will be taken to a page entitled “Email-to-Case Settings”, where you should select the Edit button.
  4. You will be taken to a page entitled “Support Settings”, where you should select the Continue button.
  5. You will be taken to another page entitled “Support Settings”, where you should select Click here.
  6. You will be taken to another page entitled “Support Settings”, where you should select the appropriate user for your organization as shown below, and then select Save:email-to-case-1
  7. You will be taken to the Email-to-Case Settings page, where you should select the Enable Email-to-Case, then the Save button, as shown below:email-to-case-2